A Make-or-Break Role

The reception area in your business is often the first physical touchpoint for customers and potential clients, making it a critical customer interaction point. Here’s why it holds such importance and how a skilled receptionist can significantly influence your business’s success: 1. The Face of Your Business The receptionist is usually the first person customers …

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your top customers

Typically, a customer who bought 12 months ago has less chance of buying compared to a person who bought last week, all else being equal. If you sell cars, then yes, that cycle might be 3 years. Or if you sell houses, it might be a 5 year cycle. What you do want to do …

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talk to your customers

Talking to your customers personally is one of the most valuable things you can do for your business. Why? Because it builds a real connection. In a world full of automated messages and generic emails, a personal conversation stands out. It shows customers that you care about them as individuals, not just as sales figures. …

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4 ways to grow your business

The four fundamental ways to grow a business are: 1. Increase the Number of Customers Acquire new customers: Use marketing strategies such as advertising, social media campaigns, and networking to attract new customers to your business. Expand your target audience: Explore new markets or demographics that could benefit from your products or services. 2. Increase …

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feeling completely overwhelmed in your business?

You are not alone. Business can be overwhelming. Running a local business is more than just a job; it’s a commitment that often feels like it requires every ounce of your time, energy, and attention. As a business owner, you wear many hats; marketer, accountant, customer service representative, and sometimes even janitor. It’s no wonder that …

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